Privacy Policy

Controller / responsible company

BCE Telematics is responsible for information submitted through this website and for communications related to our software, hardware, support and integration services.

Contact details: sales@bcetelematics.com, +370 (625) 10 248, Kaunas, Lithuania.

Who this policy applies to

This policy is intended for website visitors, prospective customers, business contacts, suppliers and other people who contact us from Europe, the Middle East, Africa or other regions.

If a separate written agreement is signed with a customer, that agreement may include additional data protection terms for telematics platform use, connected vehicles, drivers, assets or integrations.

Information we collect

Information you send to us: name, surname, company, fleet size, email address, phone number and message content.

Business communication data: requests, offers, support questions, meeting notes and follow-up communication.

Technical website data: IP address, browser type, device information, pages visited, approximate location, cookie preference and server logs.

Telematics project information: vehicle types, hardware requirements, reporting needs, integration requirements and other operational details shared by you.

How we use information

To respond to inquiries and contact requests.

To prepare proposals, demos, support plans or technical recommendations.

To provide implementation, support, integration or development services when requested.

To maintain website security, prevent misuse and improve website performance.

To comply with legal, accounting, tax, regulatory or contractual obligations.

Legal bases for processing

Where EU/EEA/UK-style data protection laws apply, we rely on one or more legal bases: consent, contract preparation or performance, legitimate business interests, legal obligation, and, where required, your explicit permission.

Our legitimate interests include responding to business inquiries, securing the website, improving services and managing customer relationships.

Cookies and similar technologies

We use essential cookies or local storage for basic website functions, such as remembering your language and cookie choice.

Optional cookies, analytics or tracking technologies should only be used after you accept them. You can accept or decline cookies through the cookie banner.

You can also clear your browser storage at any time to reset cookie preferences.

Sharing information

We do not sell personal information.

We may share information with hosting providers, email providers, IT support, CRM or business tools, professional advisers, public authorities when legally required, and partners involved in providing a requested service.

Where third parties process information for us, we expect them to protect it and use it only for the agreed purpose.

International transfers

Because the website may be accessed from Europe, the Middle East and Africa, information may be processed or accessed from different countries.

Where required, we use appropriate safeguards such as contractual protections, data processing terms or other legally recognized transfer mechanisms.

Retention

We keep contact requests and business communications only for as long as needed for the purpose collected, legal obligations, dispute prevention, accounting or service follow-up.

If no customer relationship is created, inquiry information is normally kept only for a reasonable business period unless law requires longer retention.

Your rights

Depending on your location and applicable law, you may have rights to access, correct, delete, restrict or object to processing of your personal information, withdraw consent, request portability, or lodge a complaint with a supervisory authority.

To exercise rights, contact us at sales@bcetelematics.com. We may need to verify your identity before responding.

Security

We use reasonable technical and organisational measures to protect information against unauthorized access, loss, misuse or alteration.

No website or electronic communication method is completely secure, so you should avoid sending highly sensitive information through the contact form.

Children

Our services are intended for business users and are not directed to children. We do not knowingly collect children’s personal information through this website.

Marketing communication

We may contact business users about requested information or related BCE Telematics services. Where consent is required for marketing messages, we will request it or provide an opt-out option.

Regional note for EMEA visitors

This policy is written to reflect common privacy expectations across Europe, the Middle East and Africa, including transparency, limited use, security, user rights and responsible transfers.

Privacy laws differ by country. If local law gives you stronger rights, we will aim to respect those rights where applicable.

Updates

We may update this Privacy Policy when services, legal requirements or website functionality change. The latest version will be published on this page.

Contact

For privacy questions or requests, contact BCE Telematics at sales@bcetelematics.com.